1. Event Setup Safety & Hygiene Protocol
Comprehensive decor safety guidelines for homes, offices, and banquet halls.
- Safe Materials Only: All latex balloons are 100% biodegradable and non-toxic. Foil balloons comply with child-safe mechanical standards.
- Safe Electrical Wiring: Fairy lights, neon milestone signs, and ambient spotlights utilize low-voltage, insulated copper wiring with surge protection to prevent household trip hazards.
- Sanitized Equipment: All balloon inflator compressors, metal arch stands, backdrop frames, and prop toolkits are thoroughly sanitized before entering customer premises.
- No Surface Damage: Planners use specialized micro-suction silicone hooks and residue-free masking tapes designed to leave walls and painted surfaces 100% mark-free.
2. 100% On-Time Setup Guarantee
Never keep your birthday guest or anniversary partner waiting.
Every celebration booked on Momanto comes with our binding On-Time Arrival Guarantee. Our decor team arrives at least 2 to 3 hours prior to your selected event celebration slot.
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Our Punctuality Promise: In the rare event our decorating crew is delayed beyond the agreed setup window due to reasons within our control, you are entitled to an immediate ₹500 Momanto Celebration Credit plus our senior manager's direct oversight.
3. Verified Event Planners & Background Checks
Only the top 5% of certified celebration artists are onboarded.
To safeguard the sanctity and security of your home celebrations:
- Every partner planner undergoes mandatory Government Aadhaar & Police Verification prior to receiving client orders.
- Our decor teams adhere to strict decorum: polite communication, discreet setup, and respectful conduct inside private residences.
- Real-time GPS telemetry allows you to view the delivery van location from the moment they depart their studio until arrival at your doorstep.
4. Cancellation, Rescheduling & Refund Policy
Flexible options for life's unexpected changes.
| Timeframe | Cancellation Fee | Rescheduling |
|---|---|---|
| 4+ Hours before setup slot | ₹0 (100% Full Refund) | Free (Choose any future date) |
| Under 4 Hours before setup | 20% (To cover custom cake & fresh flowers prepared) | ₹200 nominal rescheduling fee |
| Team already arrived on-site | Materials & travel fee (30%) | Custom coordination via support |